Privacy Policy

1. Who We Are & Scope of This Policy

This Privacy Policy ("Policy") describes how pk69 ("pk69", "we", "us", "our"), the operator of the online gaming and entertainment platform at pk69.vip ("Platform"), collects, uses, stores, shares, and protects personal data relating to users ("you", "Player") of the Platform.

This Policy applies to all personal data processed in connection with your use of pk69, including registration, account management, deposits, withdrawals, gameplay, customer support interactions, and marketing communications. It should be read alongside the pk69 Terms & Conditions.

By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you must discontinue use of the Platform.

2. Information We Collect

pk69 collects personal data in the following categories:

pk69 does not intentionally collect sensitive personal data (such as biometric data or health data) beyond what is strictly required for age or identity verification. Full payment card numbers are never stored on pk69 systems; card processing is handled by certified third-party payment processors.

3. How We Use Your Information

pk69 uses personal data for the following purposes:

• Account Registration & Management: To create and maintain your pk69 account, verify your identity and age (18+ requirement), and communicate with you about your account status.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other Platform features. To process deposits and withdrawals via your chosen payment method (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Visa, USDT TRC20).
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, underage access, and other prohibited activities. To verify that you are the legitimate account holder.
• Legal & Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any lawful requests from competent authorities.
• Responsible Gaming: To enforce deposit limits, self-exclusion requests, and other responsible gaming tools. To monitor gameplay patterns for signs of problem gambling where applicable.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you information about pk69 promotions, bonuses, and platform updates, subject to your marketing preferences. You may opt out of marketing communications at any time via Account Settings.
• Platform Improvement: To analyse usage patterns and improve the performance, design, and features of the pk69 Platform.

4. Legal Bases for Processing

pk69 processes personal data on the following legal bases:

• Contractual Necessity: Processing necessary to fulfil the contract between you and pk69 (i.e., providing gaming services, processing payments, managing your account).
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and age verification obligations.
• Legitimate Interests: Processing necessary for pk69's legitimate interests, including fraud prevention, security, and platform improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, primarily in relation to marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

pk69 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies used include:

• Strictly Necessary Cookies: Required for the Platform to function. These enable login sessions, security features, and cashier operations. They cannot be disabled without breaking core Platform functionality.
• Performance & Analytics Cookies: Collect anonymous information about how users interact with the Platform (pages visited, errors encountered) to help us improve performance and reliability.
• Functional Cookies: Remember your preferences (e.g., language settings, recently played games) to personalise your experience.
• Session Identifiers: Short-lived tokens that authenticate your active login session and are cleared when you log out or close your browser.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use pk69. pk69 does not sell personal data to third-party advertisers and does not use third-party advertising cookies.

6. Sharing & Disclosure of Personal Data

pk69 does not sell or rent your personal data to any third party. We may share personal data only in the following circumstances:

• Payment Processors: Your payment reference information is shared with our payment processing partners (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Visa network operators) strictly for the purpose of processing your transactions. These partners are subject to their own privacy policies and security standards.
• Identity Verification Providers: Where KYC or age verification is required, your identity documents may be processed by a certified third-party verification service provider under strict data processing agreements.
• IT & Infrastructure Providers: Hosting, database, and platform infrastructure providers who process data on our behalf under contractual data processing agreements that restrict use to service delivery only.
• Legal & Regulatory Authorities: Where required by law, court order, or a lawful request from a competent regulatory or law enforcement authority, pk69 will disclose personal data as required. We will notify you of such requests where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all assets of pk69, personal data may be transferred to the successor entity. You will be notified of any such transfer via the Platform.

All third parties with whom pk69 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specified service.

7. Data Retention

pk69 retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in any event for the minimum periods required by applicable law.

• Active Accounts: Personal data associated with active accounts is retained for the duration of the account relationship.
• Closed Accounts: Following account closure, pk69 retains identity and transaction data for a minimum of 5 years to comply with AML and KYC regulatory requirements.
• Marketing Data: Retained until you opt out or withdraw consent, after which it is deleted or anonymised within 30 days.
• Support Records: Customer support communications are retained for a minimum of 2 years for quality assurance and dispute resolution purposes.
• Technical/Log Data: Server and access logs are retained for up to 12 months for security and fraud prevention purposes, then deleted or anonymised.

8. Security Measures

pk69 takes the security of your personal data seriously and implements industry-standard technical and organisational measures, including:

• TLS/SSL encryption for all data transmitted between your device and pk69 servers.
• Encryption of sensitive data fields at rest in our databases.
• Two-factor authentication (2FA) available on all player accounts to prevent unauthorised access.
• Access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures to detect, contain, and notify relevant parties in the event of a data breach within applicable timeframes.

While pk69 takes all reasonable steps to protect your data, no internet transmission is 100% secure. You also play a role in protecting your account by keeping your credentials confidential and logging out from shared devices.

9. Your Rights & Choices

Subject to applicable law, you have the following rights in relation to your personal data held by pk69:

• Right of Access: You may request a copy of the personal data pk69 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data via Account Settings or by contacting support.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations (e.g., AML records that must be retained for 5 years cannot be deleted on request).
• Right to Restrict Processing: You may request that pk69 restrict processing of your data in certain circumstances.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time via Account Settings → Notifications & Privacy.

To exercise any of the above rights, contact pk69 at [email protected] (plain text – not a clickable link) with your registered mobile number and request details. pk69 will respond within 30 days.

10. Children's Privacy

The pk69 Platform is strictly for adults aged 18 and over. pk69 does not knowingly collect or process personal data of individuals under 18 years of age. If pk69 becomes aware that personal data of a minor has been collected, that data will be deleted immediately and the associated account closed. If you have reason to believe a minor has registered on pk69, please report this to [email protected] (plain text – not clickable) immediately.

11. International Data Transfers

pk69 is an international gaming platform and your personal data may be processed on servers located outside Pakistan. Where personal data is transferred internationally, pk69 ensures that appropriate safeguards are in place, including contractual protections equivalent to applicable data protection standards. By using the Platform, you consent to such international transfers as described in this Policy.

12. Changes to This Privacy Policy

pk69 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via their registered contact details or by prominent notice on the Platform. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

13. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the pk69 data team using the details below. All contact information is plain text only and not clickable.

• General & Privacy Enquiries: [email protected]
• Responsible Gaming: [email protected]
• Business & Legal: [email protected]

pk69 will acknowledge your request within 5 business days and respond substantively within 30 days. If you are not satisfied with pk69's response, you may escalate the complaint through the formal complaints procedure described in the support section of your account.